Refund policy

You have the right to withdraw from your purchase within 14 days after receiving your order, without giving any reason. This is your statutory right of withdrawal under EU consumer law.

How to return an item

Email us at hello@korami.eu within 14 days after delivery with your order number and the product(s) you want to return. After notifying us, you have another 14 days to send the product(s) back to:

KORAMI by Adoro
Terbekehofdreef 24
2610 Wilrijk
Belgium

Please do not send items to any other address (for example the sender address on the parcel), as they cannot be processed there. Products must be returned in their original packaging and in the same condition as you received them. The cost of returning the product is paid by you, unless the product is damaged, defective or not what you ordered.

Hygiene exception for cosmetics

For health and hygiene reasons, skincare, haircare, body care and other personal care products can only be returned if they are unopened and the seal or packaging has not been broken after delivery. Opened or used personal care products cannot be returned, unless they are defective.

Damaged, defective or incorrect items

Please check your order when it arrives. If a product is damaged, leaking, defective or not what you ordered, email hello@korami.eu within 14 days after delivery with your order number and clear photos of the product and the shipping box. We will send you a free replacement or give you a full refund. You do not need to send the product back unless we ask you to. This does not affect your statutory warranty rights.

Lost parcels

If your order has not arrived within 10 working days after shipping, please contact us. We will investigate with the carrier and send you a replacement or a refund.

Refunds

When you withdraw from your purchase, we refund the price of the product(s) and the original standard shipping costs within 14 days after receiving your withdrawal request. We may wait with the refund until we have received the product(s) back or until you have shown proof that you sent them, whichever comes first. The refund is made to your original payment method. If the value of a product has decreased because it was handled more than necessary to check it, we may deduct that amount.