FAQ

How long does delivery take?
We prepare your order in about 2 working days. Delivery in Belgium and the Netherlands then takes about 4 working days. So count on about 6 working days in total. With express shipping it is about 3 working days.

What does shipping cost?
Belgium: free from €50, otherwise €7. Express in Belgium: €11. Other EU countries: €16.

Do you deliver before Christmas?
Order by 11 December for delivery in Belgium before Christmas with standard shipping.

How can I pay?
You see all options at checkout, for example Bancontact, Visa, Mastercard, PayPal, Klarna, Apple Pay and Google Pay.

How can I track my order?
As soon as your order is shipped, you get an e-mail with a tracking number.

Are your products vegan?
Yes. All our products are vegan. Many ingredients come from organic farming. You see them marked ➀ in the ingredient list.

Where are your products made?
KORAMI is a Belgian brand. Our products are made for us in the EU by a specialised cosmetics lab and are shipped from its EU fulfilment centre.

Are your products suitable for my skin or hair type?
On every product page you see for which skin or hair type it is best. Do you have very sensitive skin? Test a small amount on your arm first.

How often should I use the Rosemary Hair & Scalp Oil?
1 to 3 times a week. Massage a few drops into your scalp and through your hair.

Can I use the Hand & Body Wash every day?
Yes, it is made for daily use.

Can I return a product?
Yes. You have 14 days to withdraw from your purchase. Read our refund policy for the steps.

What if my product arrives damaged?
Contact us with a photo of the damage. We will look for a solution together, for example a new product or a refund.